A permanent fix for the peripheral pixel dithering issue that showed up in some of the first production HDOs has now been established. To make the update, a certified repair center needs to disassemble the goggles, flash new firmware and verify the changes. To get the process started, simply email firstname.lastname@example.org to create a ticket.
This new update is a permanent solution for any HDO user who sees a thin line of dithered pixels at the bottom of the display. An earlier, potential firmware update that Fat Shark released didn’t fix 100% of the units with the problem and created additional issues in others. As a result, the only option for fixing the HDO pixel issue lies in sending affected units back to a repair center.
To test if your unit is affected by the issue, power on an analog NTSC source such as a Fat Shark 101 Shark Quad FIRST, then plug in the HDO goggles on the same channel. If the goggles boot up with the feed showing the dithered pixels (see above), the display can be updated to the latest firmware. If the NTSC source image and the HDO are on different channels, switch to the proper channel on the goggles, power down both systems for ten seconds and reboot everything to test for the issue. Receiver module should not affect the pixel dithering issue, though an NTSC vs. PAL source will.
The HDO repair process is voluntary, not required and only fixes the dithered pixels at the bottom of the NTSC feed (as well as any supplemental issues that came from the earlier firmware update). It is still possible to remove the line of pixels by switching the video input from analog to digital and back — but for any customers who want their goggles fully updated, Fat Shark will cover the repair.
All HDOs shipped from the Fat Shark factory after the first production run (around May 15) moving forward will have the updated firmware, but if ANY pixel issues are identified in later units, Fat Shark will stand by its hardware and address any issues out of its worldwide repair centers. Email email@example.com to create a ticket.